FAQs
Find answers to common questions about our products, orders, payments, delivery, security, and exchanges. For further assistance, contact our customer service team.
1. How do I place an order?
To place an order, simply browse our collection, select your desired product, and click 'Add to Cart.' Once you're ready to checkout, click on the cart icon and follow the prompts to complete your purchase.
2. Can I modify or cancel my order after it's been placed?
You can modify or cancel your order within 24 hours of placing it. Please contact our customer support team at info.realleatherbag@gmail.com as soon as possible to make any changes.
3. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. Our checkout process is safe and encrypted to protect your information.
1. What are your shipping options and costs?
We offer standard and expedited shipping options. Shipping costs vary based on your location and the shipping method selected. You can view the exact shipping cost during the checkout process.
2. How long will it take to receive my order?
Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Please note that these time frames may vary depending on your location.
3. Do you ship internationally?
Yes, we offer international shipping. Please note that international shipping costs and delivery times vary by country.
1. What is your return policy?
We accept returns within 10 days of purchase. Items must be unused and in their original condition. Please contact us at info.realleatherbag@gmail.com to initiate a return.
2. How do I exchange an item?
To exchange an item, please contact our customer support team at info.realleatherbag@gmail.com. We'll guide you through the process and ensure you receive the correct item.
3. How long does it take to process a return?
Once we receive your returned item, it typically takes 10-20 business days to process the return and issue a refund. You will receive a confirmation email once the refund has been processed.
1. What materials are used in your leather bags?
Our leather bags are made from high-quality, full-grain leather. Each bag is crafted with care to ensure durability and a luxurious feel.
2. How do I care for my leather bag?
To maintain the quality of your leather bag, avoid prolonged exposure to direct sunlight and moisture. Use a leather conditioner regularly to keep the leather soft and supple.
3. Are your products ethically made?
Yes, all our products are ethically made. We ensure fair labor practices and sustainable sourcing of materials.
1. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and manage your preferences more easily.
2. How can I contact customer support?
You can reach our customer support team by emailing info.realleatherbag@gmail.com. We're here to assist you with any questions or concerns.
3. How do I subscribe to your newsletter?
To subscribe to our newsletter and receive a 10% discount on your first order, enter your email address in the subscription bar at the bottom of our homepage.
For any further questions or assistance, please feel free to contact us at info.realleatherbag@gmail.com. Thank you for choosing Real Leather Bag!
DEAR CUSTOMER, AS YOU KNOW, ALL OUR PRODUCTS ARE 100% HANDMADE. PLEASE BE PATIENT; YOUR ORDER WILL BE DELIVERED ON TIME.